Frequently Asked Questions
Everything you need to know about billing, deliveries, and how Fairchester Farms works. Still have a question? Email us.
Billing & Payments
When is my card charged?
Meal plans are billed weekly while your subscription is active and unpaused, even if you haven't selected meals. Your billing date depends on your subscription's schedule, not a universal Monday billing day. Check your Account page for your next billing cycle and delivery-week pause schedule.
What if I sign up on a day other than Monday?
For a new meal plan, you pay for your first delivery week at checkout, whatever day you sign up. Recurring weekly billing begins only after that first delivery week ends, so you do not make a second payment before your first delivery week. Check your Account page for your subscription's billing schedule.
Are there any hidden fees?
No. You pay your weekly plan price plus applicable sales tax. Delivery is always free within our service area.
Pausing & Cancelling
Can I pause my subscription?
Yes — use the delivery-week schedule on your Account page to skip eligible weeks or pause indefinitely. To skip a delivery week, confirm the pause before Tuesday at 11:59 PM Eastern of the preceding week. Weeks already charged, with an invoice issued, or past the deadline are locked. Confirmed skipped weeks are not charged or delivered; already-paid or otherwise locked deliveries are preserved. Your Account page shows which weeks can still be changed and lets you choose an eligible return week.
Can I cancel my subscription?
Open Manage Billing Portal on your Account page to manage cancellation, or email Info@FairchesterFarms.com for help. Review the effective date and confirmation shown in the portal rather than assuming a Monday cutoff or immediate cancellation. For questions about an existing charge or scheduled delivery, contact us before making changes.
Is there a contract or minimum commitment?
Your meal-plan subscription is week-to-week. Pauses are subject to the delivery-week deadline and any existing invoice or payment; see your Account page for eligible weeks. For cancellation timing, review the confirmation in the billing portal.
Meal Selection & Ordering
When do I need to select my meals by?
Meal selections for each delivery week must be submitted by Tuesday night at 11:59 PM ET of the preceding week. For example, to customize your June 8–12 deliveries, you'd select meals by Tuesday June 2 at 11:59 PM. If you don't make selections, we'll send our chef's weekly picks.
Which days do you deliver?
We deliver on Monday, Wednesday, and Friday. Your plan determines how many meals you receive each week — 2-meal plans include two meals, and 3-meal plans include three. You choose which delivery nights work best for you, and you're welcome to split them across any combination of days (for example, two on Monday and one on Friday).
What area do you deliver to?
We currently serve Westchester County, NY and Fairfield County, CT. If you have questions about delivery to your address, please contact us.
Food Safety & Allergens
What allergens should I be aware of?
Our meals are prepared in a facility that handles common allergens including gluten, dairy, eggs, tree nuts, sesame, and soy. While we take great care to prevent cross-contamination, we cannot guarantee any meal is completely allergen-free. Each meal card on our menu lists ingredients and dietary tags — please review them carefully.
Are there vegetarian, vegan, or gluten-free options?
Yes. Each menu item is labeled with dietary tags: V (vegetarian), Vegan, GF (gluten-friendly), DF (dairy-free), NUTS, and SEEDS. Browse the full menu and filter by what works best for your household.
How should I handle my delivery safely?
Refrigerate all proteins and perishables immediately upon delivery. Always follow the safe handling and cooking instructions included with each meal kit. Consuming raw or undercooked proteins may increase your risk of foodborne illness.
How are deliveries packaged to stay fresh?
Every delivery is packed in insulated cooler bags with ice packs to keep your meals cold from our kitchen to your door. We recommend bringing your delivery inside and refrigerating everything promptly upon arrival.
Getting Help
How do I contact Fairchester Farms?
Email us at Info@FairchesterFarms.com or call (914) 338-8011. We're a small team and always happy to help.
What if there's an issue with my delivery?
Please reach out within 24 hours of your delivery and we'll make it right. We stand behind every box we send.
Ready to get started?
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